Technology
Esure achieves 10 times return on genAI investment
Esure has seen a seven to 10 times return on its investment in generative artificial intelligence technology evidenced to its executive team and shareholders, according to chief data officer Chris Pearce.
A third of UK customers reject AI use in insurance
Around a third (34%) of UK customers said nothing would give them confidence in insurers using artificial intelligence, according to the 2025 Guidewire European Insurance Consumer Survey.
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
Big Interview: Tobias Taupitz, Laka
Tobias Taupitz, Laka CEO and co-founder, shares how the bicycle insurance company hopes to become the leading provider of green mobility cover in Europe plus the organic and inorganic paths he intends to take to achieve that goal.
AI audio redaction to unlock insurer information sharing
Artificial-intelligence powered redaction is set to unlock increased information sharing and collaboration for insurers, according to Pimloc CEO Simon Randall.
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Avantia aims to become first insurer with AI-driven operations
Mark Eastham, CEO of Home Protect and Avantia Group, has revealed how he will secure a place among the nation’s top 10 home insurers by becoming the first provider to have an artificial intelligence-driven operating model.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
What it takes to scale generative AI in insurance revealed
While insurance executives expect generative artificial intelligence investment to continue to increase, a survey by Accenture shows that spending has yet to translate into scaled deployment.
Banking on banks 2025: A decade of transformation in financial services
Based on the findings of a dual-perspective survey conducted on behalf of CRIF, this report explores a decade of industry transformation through the eyes of both consumers and financial experts, offering unique insights into the evolving financial…
CEO voices – Interview with Simon Wilson, CEO of Markel Insurance
In this Q&A, Simon Wilson, CEO of Markel Insurance, offers valuable insights into the technological challenges shaping the insurance industry, the transformative role of AI, and his leadership philosophy and approach to driving digital innovation.
Five takeaways from webinar on using data to improve customer loyalty
In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to improve customer insight, retention and cross-selling. This article delves into the key insights shared during the webinar.
AI in finance: Benefits, challenges, and opportunities
Artificial Intelligence is reshaping finance, boosting speed and efficiency.
What lessons should the industry learn from retail cyber attacks?
Following several high-profile cyber attacks against retail businesses in recent months, figures throughout the insurance industry have highlighted the importance of comprehensive risk management, alongside robust cyber cover.
Q&A: Simon Ball, Embri
Simon Ball, director at Embri, talks to Insurance Post about the potential for embedded insurance to be a disruptor in the industry, as well as the factors enabling and preventing it.
Why the best insurance solutions aren't built alone
Following on from Sapiens’ recent podcast which focussed on the power of partnerships, data and technology, this blog provides some key takeaways from the discussion with Swiss Re’s Andrew Holdway, before highlighting three key questions insurers should…
Admiral provides genAI training to 8500 people
Admiral has trained 8500 employees on the use of generative artificial intelligence.
Shaping the future of insurance: The power of partnerships, data and technology
In this podcast, Andrew Holdway, Swiss Re’s head of distribution partnerships, EMEA and Sally Haines, Sapiens’ regional marketing manager, discuss the value of insurtech partnerships and their ability to create the practical, data-driven solutions that…
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Big Interview: Ken Norgrove, RSA
Ken Norgrove, UK and international CEO of RSA, discusses the impact of the insurer’s personal lines exit, how the provider plans to outperform its peers in commercial lines, and why October will usher in a new era for the business.
60 Seconds With... ChainThat’s Steve Morgan
Like 1980s pop star Rick Astley, Steve Morgan, head of business analysis at technology provider ChainThat, won’t give up and he can’t live without West Ham United.
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RSA targets 30-minute quotes using AI-driven platform
RSA is aiming to be able to quote business within half an hour of a broker sending it a submission within two years, the insurer’s UK and international CEO Ken Norgrove has said.
Insurers must stay ‘live’ to broker tech capability
Natalie Ferrigan, head of distribution at QBE, has told Insurance Post that firms must keep tabs on where their partners are in the tech development journey.
GenAI everywhere: Transforming the insurance value chain
GenAI’s potential can only be fully realised when it’s implemented holistically across all insurance operations.
Why old tech brings new risks
Insurers relying on outdated systems often struggle to introduce innovative products. As a result, they risk losing market share to competitors that can swiftly deploy new offerings.