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Five takeaways from webinar on using data to improve customer loyalty

In a recent webinar hosted by Insurance Post in association with Hyland, industry leaders shared strategies for using data to improve customer insight, retention and cross-selling. This article delves into the key insights shared during the webinar.

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ESG that stands up in tougher times

At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress and what it will take to keep that momentum in tougher times. This article provides a summary of the discussion.

Seven tips for using digital capabilities to enhance CX

Insurance customers will leave you unless you can provide seamless, personalised, and proactive experiences across every interaction. This blog sheds light on the digital insurance imperative and provides seven top tips for insurers on how to leverage digital capabilities to enhance CX.

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