Automation
How to use AI in insurance responsibly and ethically
View from the Top: Paul Hollands, Axa UK’s chief data and analytics officer, gives an overview of the guardrails and guiding principles the insurer has put in place as it embraces artificial intelligence.
Q&A: Julian Schoemig, Diesta
Julian Schoemig, CEO and co-founder of Diesta, discusses the challenges with insurance premium payment processing and how he has set up the processing platform for insurers and brokers to fundamentally shift the current landscape.
How to fix the broker/insurer data gap
Zulf Raja, head of insurance at global data giant Dun & Bradstreet, examines why the data gap is felt most strongly between insurers and broker plus how both sides can solve this issue.
Warning signs re-emerge in motor after poor inflationary reaction
The personal motor insurance market may have returned to profit in 2024 but experts at WTW have warned that doesn’t mean pricing problems are solved.
How P&C carriers are outpacing life insurers on AI adoption
Property and casualty carriers are outpacing life insurance peers with artificial intelligence adoption, thanks to structural advantages that enable faster and more agile use of the technology.
Monzo’s new cover; Aviva boosts renewables; Laka raises £7.7m
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: How agentic AI is redefining claims transformation
From complex documentation to final decisions, agentic AI is transforming how claims are handled. But instead of replacing people, it works alongside them, argues Grady Behrens at Shift Technology.
British Insurance Technology Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 British Insurance Technology Awards.
Zurich to deploy agentic AI property claims system
Zurich Group is set to take its agentic artificial intelligence application for property claims into production later this year.
Cuvva triples profit to £12.8m
Cuvva has more than tripled its adjusted profit from £3.8m in 2023 to £12.8m in 2024, according to its financial accounts filed on Companies House on 26 June.
Video Q&A: WTW’s Tim Rourke on the future of insurer pricing
In the latest Insurance Post video we caught up with Tim Rourke, UK & Ireland head of pricing, product, claims and underwriting at WTW to discuss the biggest pricing challenges facing insurers.
Spotlight: Can GenAI fix insurance claims headaches?
Generative AI emerges as a promising solution for claims processing, enhancing efficiency and customer experience amid rising volumes and operational challenges. Chris Marshall reports.
McGill’s battery cover; Aviva’s mid-market enhancement; Kennedy’s COO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
NFU Mutual CIO predicts AI decision-making within decade
NFU Mutual chief information officer Tim Mann has argued that artificial intelligence will be making decisions in underwriting, claims and pricing within the next 10 years.
Insurers seek alternative subsidence solutions to avoid backlash
Insurers are looking for alternative subsidence solutions to avoid “damaging headlines”, according to Innovation Group managing director John Watson.
Spotlight: Unstable and rising claims drive insurer automation
As inflation, fraud and extreme weather push up claims’ volumes and costs, insurers are turning to automation and AI to manage demand, improve service and stay competitive, writes Chris Marshall.
Two thirds of insurers optimistic over UK economy
Two thirds (67%) of insurers are optimistic about the state of the UK economy over the next five years, a survey by Lloyds Bank has revealed.
Aon using AI to identify insurer breaking points
Aon UK CEO Jane Kielty has revealed the broker is using artificial intelligence to identify points in the negotiation process where it may be able to extract more favourable terms from insurers.
Q&A: Charlotte Koep, Root Platform
Charlotte Koep, CEO of Root Platform, discusses with Insurance Post why the insurtech sees MGAs as a “sweet spot” and how it plans to be the provider of choice for that market.
Markel’s Lowther on the risks of AI adoption for SMEs
As artificial intelligence adoption among SMEs accelerates in pursuit of greater efficiency, growth and competitive edge, Mark Lowther, head of technology for Markel in the UK, says businesses must also confront the growing legal, ethical and…
Why insurers’ AI pilots should be assessed for regulatory proportionality
Charlotte Halford, partner at DAC Beachcroft, explains why insurers should view generative artificial intelligence as a regulated activity that increasingly intersects with data protection, consumer protection, and operational risk frameworks.
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Has AI removed the first rung on the insurance career ladder?
Trade Voice: Yasmin Carter-Esdale, board member of the CII Underwriting Community, explains why the insurance sector can’t afford to be late to the artificial intelligence party.