Automation
How insurers are tentatively embracing AI
Analysis: Frances Stebbing explores how insurers are using generative AI, while recognising the risks and preparing for the incoming regulation for this type of technology.
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Best Insurance Employer: Zurich
Zurich has once again been rated a five-star place to work in this year’s Insurance Post Best Insurance Employers list.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
WTW collabs with Clyde and Co; Canopius unveils cyber team; Hiscox appoints CIO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: Chris Sawford, Verisk
As inflation drives upward pressure on premiums, Chris Sawford, managing director of claims at Verisk, reveals how he plans to help insurers tackle pain points in the claims lifecycle.
Digital Bar Quarterly: Insurers need to seize digitalisation opportunities in claims
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling decisions to reduce the level of manual, repetitive tasks involved in managing a caseload.
Joined-up data is key to Consumer Duty compliance
Risto Rossar, founder of insurtech Insly, says insurers that still rely on Excel, Word, and a mishmash of management systems will fail to comply with the FCA's Consumer Duty.
Watch Zurich, Allianz, Markel, Guidewire and SS&C discuss claims inflation
The industry is facing the brunt of rising inflation across most lines of insurance as carriers see claims expenses mounting.
Q&A: Safa Saeed, Claims Apprentice 2023 winner
Safa Saeed, the claims adjuster at Zurich Insurance who was crowned the winner of Claims Apprentice 2023, and Claire Mulligan, partner and head of the UK liability defence group at Kennedys, share their experiences of the recent series.
Luko joins Admiral; Stubben Edge launches capital arm; Aspen appoints reinsurance CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Industry-specific GPT ‘only way’ to mitigate security risks
Simplifai has stressed that specially built industry-specific GPT, which is trained on insurance data, can alleviate AI concerns and tackle security and data privacy issues.
Q&A: Thomas Hauschild, Omnius CEO
A self-confessed ‘claims nerd’, former chief product officer Thomas Hauschild took over as CEO of claims automation insurtech Omnius in February. He talks to Jonathan Swift about taming the legacy systems ‘animal’, and finding shortcuts to get the best…
Rise of the AI insurers
David Worsfold examines can how artificial intelligence can be used to reimagine the insurance experience for customers, transforming it from a transactional, reactive model to a proactive, more personalised one.
Are you ready for the rise of robo-insurers?
Editor’s View: Emma Ann Hughes examines how artificial intelligence has the potential to disrupt the entire traditional insurance value chain and wonders whether human insurers are ready for it?
Simplifai’s AI tool; Howden’s telematics app; A-One joins Brokerbility
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Should insurers heed the AI ‘nuclear’ threat warning – or carry on regardless?
Content director’s view: Jonathan Swift digests the Terminator-esque warnings over the growing use of AI and contemplates what they might mean for insurers and their customers.
Why inefficiency is an insurer issue
Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.
How AI is shaping the future of insurance
With digital technologies disrupting every part of the insurance value chain, Vinay Nagwekar, director of insurance at Atos, considers how AI is shaping the future of insurance.
Zurich’s broker club; Novidea’s $50m funding; and Gallagher sponsors women’s rugby
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurers must evolve as customers adapt to new mobility solutions
Premiums for autonomous, connected, electric and shared vehicles could grow by more than $0.5tr by 2030, according to a Capgemini report.