Artificial intelligence (AI)
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Key drivers shaping the future of motor insurance
Nick Whiting, motor insurance expert at Guidewire discusses profitability challenges facing personal lines motor insurers can be traced to broader structural shifts in the motor industry.
‘Untenable’ motor model opens door for manufacturer moves
Rory Yates, head of strategy for EMEA at EIS, has warned that the current operating model for motor insurance is "becoming untenable" and must evolve.
AI must automate required tasks to win underwriter adoption
Automating mandatory tasks is key to driving underwriter artificial intelligence tool uptake, according to Mosaic Insurance agency CEO Liam Jones.
AI forces brokers to rethink recruitment and client care
Phil Williams, group chief commercial officer and managing director of retail at Clear Group, has warned brokers that artificial intelligence means they need to rethink how they recruit talent.
Q&A: Amrit Santhirasenan, Hyperexponential
Amrit Santhirasenan, CEO and co-founder of Hyperexponential, discusses with Insurance Post the value of taking a stream – rather than sliver-based approach to AI product development and the big picture benefits that are likely to emerge from that.
Zurich reveals ‘puzzle pieces’ approach to AI is paying off
Zurich Insurance is reaping the rewards of a modular “puzzle pieces” approach to artificial intelligence, according to Penny Jones, responsible AI lead at the insurer.
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
QBE, HSB, Markel, Flock, Geo and NBS to address first Underwriting Forum
Secure your place at next week’s inaugral Underwriting Forum 2025 on Thursday 9 October at the NEC, Birmingham.
Watch Axa and Covea discuss the shift from generative to agentic AI
As insurers become more comfortable with generative artificial intelligence, attention is shifting to the next evolution: agentic AI systems that can reason, plan, and take autonomous action
CII conference to examine how AI is reshaping insurance
“Artificial intelligence won’t replace your job, but someone who uses AI better than you will,” warns Artur Niemczewski, AI champion and former non-executive director of the Chartered Insurance Institute.
Rapid AI rollout tests insurers’ ability to prove real value
Without the right projects and processes, many artificial intelligence deployments in the insurance industry risk failing to deliver real benefits, a panel at today's (24 September) Defaqto conference has warned.
Insurtech investment flips from insurance entities to tech providers
Funding for insurtechs has shifted away from insurance entities to value chain enablers, according to research from McKinsey and Insurtech UK.
Direct Commercial rolls out updated broker portal
Direct Commercial Limited has launched the next phase of its Broker Portal, which initially launched in November 2023.
Technology due diligence takes centre stage in insurance M&A
From costly integration to toxic technology debt, Scott Thomson, insurance solutions director at FintechOS, explains how outdated systems are blocking insurance takeover deals.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.
How the AI revolution can unlock neurodiverse insurance talent
As artificial intelligence takes the insurance industry by storm, Damisola Sulaiman analyses the unexpected benefits AI implementation can have for creating a workplace that is inclusive by design for neurodiverse employees.
Zego slashes net loss by £30m
Zego has reported a net loss of £4m for 2024, down from a £34m net loss in the previous year, Insurance Post can reveal.
ManyPets achieves profitability for the first time
Many Group, the parent company of ManyPets, has reported a profit of £6.25m for the year ending 31 March 2025, after posting a £33m loss in the previous year, Insurance Post can reveal.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Big Interview: Mark Lomas, Lloyd’s
Mark Lomas, head of culture at Lloyd’s of London, reflects on the market’s diversity achievements so far, and where the work is far from done.
Experts weigh up AI threats and opportunities within fraud
At Insurance Post’s Claims and Underwriting Clubs last week, experts discussed how fraudsters are increasingly exploiting artificial intelligence while insurers are also using the technology to fight back.
Greater collaboration and data key to beating underinsurance despite peril uncertainty
Greater collaboration between property underwriters and brokers, married with the greater use of AI and data enrichment means the issue of underinsurance is being managed with greater focus than ever before.
Diary of an Insurer: Hiscox’s Shali Vasudeva
Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.