Technology
Thamesbank signs IT deal with Open GI
Thamesbank Insurance has signed a five-year deal with Open GI, which could see the broker double its IT capacity.
Isis launches claims handling pricing service
Isis Claims Solutions has launched a new third property damage claims solution designed to speed up the process and reduce costs by up to 300%.
Technology - strategy: Soothe the legacy headache
Short-term fixes and data silos still dominate the IT insurance landscape, storing up trouble for the future. Andy Nightingale explains the effectiveness of an alternative approach, from both a cost and capability perspective.
Commercial aggregators: Moving targets
Aggregators have gradually exerted a stranglehold on personal lines insurance distribution that only the most powerful marketing budgets can now compete with. Ralph Savage investigates the potential for aggregators to shift their gaze towards commercial…
View from the top: The changing focus of service delivery
Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…
Cross named as Close director
David Cross joins from Homeserve
Beazley overhauls claims
Lloyd's insurer implements Guidewire technology.
Axa launches travel insurance portal
Online tool to help brokers manage client portfolios
RSA improve customer satisfaction by 15%
SPSS software used to analyse individual attitudes and behaviour.
Digital revolution
Fraud investigations are often hampered by traditional methods of recording and transcribing interviews. Simon Jones examines the advances made in digital recording and explains how this could help insurers cut fraud bills.
Motor insurance: Pay as you go?
Motor insurers have faced a barrage of bad publicity over the costs associated with spreading premium payments over a year, rather than in one lump sum. Jakki May reports on the issues.
London market not taking advantage of new technology
Market not viewing technology as a business differentiator, HP research reveals.
MGA market predicted to grow in 2010
At least 12 new MGAs to launch in London this year, Total Objects predicts.
Ace appoints cyber specialist
Iain Ainslie will be based in London
Ex-Heath boss joins Holman's board
Peter Presland joins broker in non-executive role
Bluefin to provide D&O scheme for Biba members
New policy to be underwritten by Ace
Insurer launches iPhone application for claims
Tool to enable claims via mobile phone
QBE selects Guidewire as claims software provider
Insurer to use software throughout European operations
CFC appoints Janine Eagles as media underwriter
Ms Eagles joins from Axis Capital to establish new media division.