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Analysis: Chatbots – Where is the love?
‘Chatbot’ has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed.
Premium Credit says customer data is safe following ‘cyber incident’
Hundreds of customers have been unable to secure premium finance after the UK’s largest provider saw its services go offline following a “cyber incident”.