Opinion
My Mum, Alzheimer’s, and the importance of IUAD’s Day
Nigel Walsh, global head of insurance at cloud-based platform ServiceNow, shares his family’s rapid and painful experience of Alzheimer’s and why Insurance United Against Dementia’s Day (27 November) holds deeper meaning for him this year.
Hidden risks in insurers’ culture and misconduct data
Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial…
Black Friday warning: Thieves cutting into warehouses
With Black Friday (28 November) fast approaching, Sarah Durkin, head of counter fraud at loss adjusters Woodgate & Clark, warns of a increase in burglars cutting through walls and cladding to steal high-value stock undetected.
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Why Which? submitted an insurance super-complaint
Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…
Lessons to learn from Lloyd’s investigation into Neal
Editor’s View: Lloyd’s examination of former CEO John Neal’s conduct raises difficult questions about oversight, culture and transparency, which Emma Ann Hughes argues the insurance market can no longer afford to shrug off.
Insurers must go beyond traditional remit to meet society’s big challenges
View from the Top: Alain Zweibrucker, CEO of Axa Retail, argues issues like road safety and climate change demand insurers strengthen their relationships with customers.
Why Ecclesiastical’s Carey is running to fight dementia
Behind every dementia statistic is a family like Dave Carey’s, managing director of intermediary of Ecclesiastical, which is why he is supporting Insurance Day for Dementia – and running 100km in his mum’s memory – to help fund research, support services…
Why insurance is still a people business
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the value of in-person connection is firmly in evidence on the trade body’s regional tour.
How insurers should navigate a market in flux
View from the Top: Chris Wallace, QBE’s executive director of UK insurance, outlines his priorities in a market that’s softening and a UK economy that’s under pressure.
Solvency II inconsistencies put pet insurance on uneven footing
Pet insurance is a growing part of the non-life market, but inconsistent Solvency II classifications mean identical risks can attract very different capital requirements – a disparity that Catherine Drummond, partner at LCP, warns could shape…
Is claims service the new battleground in a softening market?
Trade Voice: Richard Napoli, chair of the CII Claims Community board and UK claims and legal services director at Markel, looks at how insurers can differentiate themselves as competition heats up.
Motor insurers can’t tackle professional enablers of fraud alone
View from the Top: Clare Lunn, group head of fraud at Markerstudy, argues the industry needs the help of regulators and law enforcement to clamp down on professional enablers of fraud.
One man’s story shows how broken car insurance is
Sir Leigh Lewis, a founding member of the Fair4All Finance board, argues that behind every algorithm is a human story and that with will and compassion, the industry can stop punishing people for their circumstances.
Diary of an Insurer: HDI’s Oliver Davies
From early train coffees to late-night strategy sessions, Oliver Davies, chief distribution officer of HDI UK & Ireland, working week is a fast-paced blend of relationships, innovation, and leadership.
Halloween horror stories haunting insurers
Editor’s View: It’s that spine-tingling time of year again, when the nights draw in, shadows lengthen across Leadenhall Market, and Emma Ann Hughes shares scary stories about insurance.
Allianz’s brand director on what’s in a name
View from the Top: Carolyn Rich, Allianz UK’s brand director, reflects on how to build an effective insurance brand following the provider’s recent ad campaign launch.
Growing regulatory spotlight on model risk management
Alex Harding, associate partner at 4most, explains how regulatory oversight of model risk management may soon extend to insurance and shares how to future-proof frameworks.
Why MGA’s suppliers are more than a support act
View from the Top: Mike Keating, CEO of the Managing General Agents’ Association, examines the ecosystem of suppliers that underpins the UK’s MGA community.
Could Applied be lining up a bid to buy a UK software house?
Deputy Editor’s View: It has been a few months now since Applied Systems pulled its Epic product from the UK. However, Scott McGee asks if they are lining up an even more shocking move?
Insurance careers: Opportunity in the financial literacy debate
Martyn Mathews, managing director of SSP Broker, wants to future proof the market by starting insurance lessons early.
Culture clash: Tackling non-financial misconduct in insurance
From toxic behaviour to weak reporting systems, Rob Mason, director of regulatory intelligence at Global Relay, explains why insurers must get serious about embedding accountability and confronting misconduct head-on.
Banks, insurers and their lawyers face climate reckoning
The Prudential Regulation Authority is tightening expectations on how banks and insurers manage climate risk, which Laurence Besemer, CEO of the Forum of Insurance Lawyers, claims will reshape what they demand from their legal advisers.
Commission clarity shouldn’t stop at motor finance
Editor’s View: While the Financial Conduct Authority currently believes only motor finance commission arrangements warrant a compensation scheme, Emma Ann Hughes warns similar payment practices in general insurance could soon face greater scrutiny.
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.