Opinion
What if Elon Musk ran FCA authorisations?
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, argues the regulator’s clock-stopping authorisations process is a drag on the sector and should be far slicker.
Swiss Re’s UKI CEO on lessons learned from Storm Eowyn
Jason Richards, CEO of property and casualty reinsurance for the UK & Ireland at Swiss Re, counts the cost of the chaos caused by Storm Éowyn and argues the insurance industry and the UK government needs to work together to improve current properties and…
Why technology is making the human touch in claims more important than ever
View from the Top: Technology is transforming insurance, but claims handling still depends on expertise and empathy. Margaret Murphy, claims director at CFC, discusses the balance between digital tools and human insight.
How to get ahead of the FCA’s premium finance probe
To make sure you don’t incur the regulator’s wrath as it examines premium finance, Claire Van der Zant, chief growth officer at Shieldpay, recommends you scrap the spreadsheets.
What to expect from the London market in 2025
Trade Voice: From consolidation to the evolution of specialty lines, Paul Finn, technical author at the London Forum of Insurance Lawyers, runs down the trends we’re likely to see in the London market this year.
How AI is transforming everyday tasks at Axa
View from the Top: As artificial intelligence reshapes the insurance industry, Axa Commercial’s Sarah Mallaby discusses its benefits, challenges, and why personal service remains vital.
Insurance ramifications of FCA personal guarantees investigation
Todd Davison, managing director of personal guarantee insurance specialist Purbeck, explains the regulator's recommendation that lenders spell out what signing a personal guarantee means so small business owners can grasp the risk they accept in return…
Why the government is wrong to shut out claimant voices
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that claimant representatives must have a voice in the government’s Motor Insurance Taskforce.
Responding to the magnitude of losses from Storm Éowyn
Cathy Scott, head of Northern Ireland at Crawford & Company, outlines how the loss adjuster is responding to a storm that the Met Office identified as one of the strongest to hit the UK in the past decade.
What NatWest was doing while Amazon’s efforts crashed and burned
Editor’s View: At the end of 2022 all eyes were on Amazon’s Insurance Store, but Emma Ann Hughes observes perhaps more attention should have been paid to what NatWest was quietly doing with technology and financial services distribution.
Why getting business interruption cover right is more critical than ever
View from the Top: Laura Vickers, managing director of commercial lines at Gallagher in Ireland, explains what brokers need to do to ensure clients are protected with what is increasingly business-critical cover.
LA blaze shows insurers must be agents of resilience
As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue…
Enhanced underwriting to grow significantly at Lloyd’s in the next decade
Elizabeth Jenkin, underwriting director at the LMA, outlines why the Lloyd’s market could be on its way to bifurcating between strong leaders and automated followers.
Is there such a thing as a ‘happy ship’ in insurance?
News Editor’s View: With wholesale changes, widespread redundancies, and apparently tonnes more M&A to come, is there such a thing as a happy ship in insurance?
Talent is everywhere, sadly access to opportunity is not
View from the Top: Julie Harrison, chief people and culture officer at Allianz Holdings, considers what insurers can do to boost social mobility.
What the Employment Rights Bill means for insurers
Zhaleh Hawkins, partner and deputy head of employment at law firm HF, explains how the government’s new rights for workers announcement around sick pay and parental leave will affect the insurance sector.
Making sense of the Insurance Act
Trade Voice: James Davey, president of the British Insurance Law Association and professor of law at the University of Bristol, warns an imminent legal judgment could be decided on a false assumption.
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
Why talent is insurers’ ace card in the quest for profit
View from the Top: Louisa Blain, head of insurance for human capital at Aon in EMEA, explains why talent management has become business-critical.
Can HNW claims be sustainable when the expectation is perfection?
Brawdia directors George Culbert and James Featherstone explains how sustainability and resilience are becoming the norm in high-net-worth claims handling even though customers may be calling for shiny and new perfection.
How MGAs can continue to transform in 2025
Trade Voice: As the underwriting capacity of the Managing General Agents’ Association’s membership tops £15bn, CEO Mike Keating looks at the trends that will shape the MGA market in 2025.
Is it time to write an obituary for telematics?
Content Director’s View: With once market leader Insurethebox now closed to new business and renewals, Jonathan Swift asks is the golden age of UK telematics insurance already over or should he wait to see how the latest new dawn pans out before writing…
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FCA told to stop insurers exploiting Goldilocks-like customers
Rocio Concha, director of policy and advocacy at Which?, claims her organisation’s research suggests insurers are failing to “put themselves in their customers’ shoes” and are exploiting their Goldilocks-like approach to purchasing policies.
Aviva’s Barter on helping brokers solve SMEs’ financial puzzles
View from the Top: Phoebe Barter, group brand and sponsorship director at Aviva, says insurers and brokers need to work together to aid SMEs like the one featured in Aviva’s latest ad.