Chubb
Claims service improves but gaps in delivery remain
Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.
PWC’s launch; Bentley’s insurance product; Howden’s group CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Lloyd’s leads City breast and chest cancer checks campaign
Lloyd’s will host what organisers claim is the largest ever City-wide workplace health and wellbeing campaign this month.
Top 30 European Insurers of 2025 Revealed
Europe’s Top 30 non-life insurers achieved another year of solid top line growth in 2024, with the average rate being 11%.
Allianz sponsors Rugby World Cup; Alps's motorhome product; Send's CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Big Interview: Chris Jones, CEO of the International Underwriting Association
Chris Jones, CEO of the International Underwriting Association, shares his plan to prepare members for increasingly interconnected risks, improve their operational efficiency and ensure they win the war for talent.
Chubb accused of coal underwriting u-turn
Chubb has reportedly reversed its coal underwriting policy by becoming the lead reinsurer for a coal-fired power plant in Vietnam.
A giant leap forward for bancassurance
What steps banks and insurance companies are taking today to offer cover in fresh ways, plus the giant leaps being taken to reshape bancassurance sooner rather than later, is investigated by Emma Ann Hughes.
Could aviation insurance be about to skyrocket?
David Worsfold examines how an increasing number of claims and capacity issues are changing conditions in the airline insurance market.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Ardonagh’s rebrand; Google Cloud’s expansion; Insure Your Paws’ product
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurance industry’s most powerful players revealed
Making multi-billion-pound takeover bids for rivals and challenging political posturing is what it took to secure the top spots on Insurance Post’s 2025 Power List.
Mark Roberts, Chubb
Mark Roberts is division president responsible for Chubb’s property and casualty, accident and health, high-net-worth, and consumer lines operations across the UK, Ireland and South Africa
Big Interview: Drazen Jaksic, Zurich UK
Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.
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Big Interview: Stephanie Ogden, HDI
Stephanie Ogden, CEO of HDI Global for UK and Ireland, outlines how she is raising recognition of the brand, making sure the provider is “punching where it should be”, plus gives a glimpse of the ways she is redefining what leadership looks like in 2025.
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
Two insurers fall short as Gracechurch hands out service awards
18 insurers across the UK regional and London markets have been awarded service quality marques by Gracechurch.
Climate protesters fail in attempt to cut insurer comms
Climate protesters Shut The System have claimed to hit major insurers by cutting communication cables yesterday (20 January). However, disruption appears to be minimal.
Impact of LA wildfires on insurers laid bare
As insurers brace for billions of dollars of losses due to the damage done by the Los Angeles wildfires, experts have warned it could take years to rebuild the homes of Hollywood stars.
How to climb the insurance career ladder in 2025
The final Insurance Post Top Tips video of this year features almost as many famous faces as Band Aid’s epic video for 'Do they know it’s Christmas' did back in 1984.
Zurich UK replaces CEO Bailey with Jaksic
Tim Bailey is stepping down as CEO of Zurich UK to become CEO of Zurich’s new global life protection business, with Drazen Jaksic named as his replacement.